Reimagining core customer journeys for a large Russian bank.
 

As a part of McKinsey, I had an opportunity to work together with several biggest banks in Russia to help them with becoming more agile and customer-oriented. Ranging from a simple day-long workshop, to a 4-month-long engagement, I helped to launch several new journeys for various financial products: current accounts, SMB accounts, mortgage applications, SMB loans and others. Working in Russia fascinated me, challenged me and positively surprised me. I was astonished at how willing the clients were to change, and to create something truly spectacular together.